Purchase Order Terms & Conditions

Ordering Information

Montclair Fiber Optics stocks a wide range of fiber optic products from our Midwest warehouse in Middleton/Madison, Wisconsin. Please email info@montclairfiber.com or call 608-831-4440 to place an order. 

Orders typically ship the same day they are placed. Items that are not in stock have a lead time of around 1 to 2 weeks (custom configured products may take longer).  For all in stock items, we try to ensure your order is processed and shipped the day your order is received.  We will ship any partial orders at your request.  Once your order is processed and shipped an email notification will be sent to confirm shipment. 

Order Changes & Cancellations

Please notify us immediately if you must change or cancel your order on stock items. Custom orders are non-cancellable and non-returnable.  

Shipping & Handling

All Domestic shipping throughout the United States is FOB Middleton, WI.  For Freight Collect preference, please note request on Purchase Orders or by contacting us at 608-831-4440.

Sales Tax

With the exception of Wisconsin, we do not have a sales tax permit for all other states and sales tax must be the responsibility of the buyer. Resellers and tax exemption permits will be applied. 

Payment

We primarily accept payment on terms (with an issued PO). To set up terms, we request that a credit application is completed. 

Returns

All product returns must be accompanied with a Montclair issued Request Material Authorization (RMA) number.  Please call 608-831-4440 for a Return Material Authorization (RMA) before returning items.  Items may be returned within 30 days from time of delivery.  Note: Items should be returned in the original packaging and in original condition (not have been used or installed at any time).  Shipping costs for returns are the responsibility of the buyer.  Restocking fees up to 15% may apply on some returned items. Custom configured products are non-cancellable, non-returnable. The manufacturer reserves the right to repair and/or replace the defective item/s returned.

Warranties

Montclair Fiber Optics Inc. products are fully warranted by Montclair and its OEM Manufacturing Partners to be free from any material/manufacturing defects and for a limited period on the following products.  All Montclair products are factory tested and verified prior to shipment.    

Applicable warranties on the following products:

Three (3) years from date of shipment (Manufacturer dependent):

• Optical splitters – PLC (Planar) and FBT (Fuse Biconic) 
• WDMs including CWDM and DWDM products
• Connectivity products – Attenuators, Fiber cable assemblies, adapters, connectors
• Cable Management products

Up to two (2) years from date of shipment (Manufacturer dependent):

• EDFA Optical Amplifiers 
• Optical Transmitters
• Transceivers

One (1) or less from date of shipment:

• All other passive and active optics, connectivity, and fiber management products not covered under the warranties listed above.

Warranty coverage is subject to each manufacturer’s stated warranty.

Warranty does not cover any damage due to improper handling and installation practices.

Warranty does not cover any product replacement labor costs.

Product purchases are final and not for return unless one of the following apply:

Product is defective due to manufacturing and must be returned within the stated warranty date.